Welcome to the Sugarloaf Social Club merchandise FAQ! Here, you’ll find answers to some of the most common questions about our merchandise. If you don’t find the information you’re looking for, feel free to contact us for further assistance.

1. What is Sugarloaf Social Club?

Sugarloaf Social Club started as a groupchat amongst friends and today has grown into a brand that celebrates individual style. We started with a simple idea: making hats, logos, and headcovers just because we wanted to. If we wanted a red hat, we made one. If we had enough red hats, we made a blue one. When we had enough hats, we moved on to headcovers.

In short, we create only what we personally love. If it’s something we’d enjoy, we make it. Nothing more, nothing less.

2. How can I purchase items from the Sugarloaf Social Club store?

To purchase items, simply browse our collection here, select your desired products, and follow the checkout process. We accept various payment methods, including credit/debit cards and PayPal.

3. How long will it take to receive my order?

Order processing typically takes 1-3 business days. Shipping times vary based on your location and the shipping method. You’ll receive a tracking number once your order has shipped so you can monitor its progress.

4. How do you ship?

We ship all MOST SMALL AND SINGLE ORDERS via USPS First Class, LARGER MULTIPLE ITEM ORDERS USUALLY SHIP PRIORITY USPS.

4. What sizes are available for apparel?

Our apparel comes in a range of sizes from Small to XXL. If you’re unsure about sizing, feel free to contact us for assistance.

5. Can I return or exchange items?

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please refer to our Return Policy for detailed information on how to proceed (or just email your order number and concern to swag@sugarloafsocialclub.com). Note that items must be returned in their original condition and packaging.

6. Do you ship internationally?

We ship internationally via USPS, international shipments are subject to additional costs and usually take a few weeks to arrive.

7. What should I do if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact us as soon as possible at swag@sugarloafsocialclub.com with your order number and a description of the issue. We will work to resolve the problem promptly and ensure you receive a replacement or a refund.

8. How do I care for my Sugarloaf Social Club merchandise?

To keep your Sugarloaf Social Club merchandise looking great, follow the care instructions provided on the label of each item. Generally, we recommend washing apparel in cold water and tumble drying on low heat to preserve the quality and design.

10. How can I stay updated on new products and special offers?

To stay informed about new arrivals, special offers, and exclusive promotions, consider signing up for our newsletter. You can also follow us on social media for the latest updates and announcements.